Privacy Policy

Effective January 15, 2019

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://falconlam.com (the “Site”).

Collection of your Personal Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and some of the cookies that are installed on your device. Also, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

If you purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers, expiry date, CVV), email address, and phone number. This information is used to complete the purchase transaction. The Site may also collect anonymous demographic information, which is not unique to you, such as your age, gender, household income and existing product ownership. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Site.

We encourage you to review the privacy statements of websites you choose to link from the Site so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Site.

Use of your Personal Information

The Site collects and uses your personal information to operate and deliver the services you have requested.

We may also use your personally identifiable information to inform you of other products or services available from us and our affiliates. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

We do not sell, rent or lease customer lists to third parties.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.  We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

We may keep track of the websites and pages our users visit in order to determine what services are the most popular. This data is used to deliver customized content and advertising within to customers whose behaviour indicates that they are interested in a particular subject area.

We will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served; (b) protect and defend our rights or property; and, (c) act under exigent circumstances to protect the personal safety of the Site’s users, or the public.

Use of Cookies

The Site may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the Site’s pages, or register with the Site’s services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the Site’s features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site’s services or websites you visit.

Security of your Personal Information

We take precautions to protect your information. When you submit sensitive information via our Site, your information is protected both online and offline.

Your credit card payment is processed in real-time by Payfirma Corporation and their privacy policy is available here https://www.payfirma.com/privacy/.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications by contacting us here:

By mail:
Privacy Officer
Falcon Lam
154 Wellington St. E.
Aurora, ON L4G 1J3

By email:
info@falconlam.com

By phone:
(905) 503-5008

Changes to this Statement

We will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information.